Distinguishing Urgency Levels

Distinguishing Urgency Levels

By differentiating between maintenance emergencies and routine matters, we fortify our capacity to address challenges expeditiously, ensuring the sustained well-being of our properties and the satisfaction of our tenants.

An emergency exists when danger is present, or property damage has occurred or is about to occur. In many cases, there will be something you can do to avoid an emergency and the cost incurred from an emergency call. Please try to remedy the problem before making the call.

To report an emergency ONLY, such as a fire to the premises, major water intrusion, major electrical issues, please call 911 and then contact us at (850) 473-1300 and leave a detailed message to include your property address, contact number and description of the emergency. All other non-emergency requests need to be submitted in writing or via the internet at www.forrentpensacola.com (you will need to call us and get signed up for online use prior.)

The vast majority of “real” emergencies fall into one of following categories:

  • Water leak
  • Sewage backup
  • No functional toilet
  • Major electrical Issues
  • Leaking roof
  • Gas Leak

If there is a major water leak, immediately turn off the water supply to the premises, contact your water company and contact Main Street Properties. See Emergency/Disaster Procedures for additional procedures.

If your emergency consists of fire or similar emergency, please notify the proper authorities by calling 911 BEFORE calling Main Street Properties.

Here are some examples of cases that are not emergencies:

  • Lack of hot water 
  • Broken ice maker
  • Malfunctioning appliances 
  • Noise complaints 
  • Minor water leakage, such as a dripping faucet
  • Cosmetic imperfections, such as peeling paint

Handling Maintenance Emergencies:

Communication is Key:

Clearly communicate emergency contact information to tenants.

Establish a reliable system for reporting emergencies promptly.

Prioritize Safety:

Encourage tenants to prioritize their safety first in emergency situations.

Educate tenants on basic safety measures for common emergencies.

Emergency Response Plan:

Develop and distribute an emergency response plan for both tenants and maintenance staff.

Clearly outline the steps to take during different types of emergencies.

In Pensacola, where the weather can be unpredictable and emergencies can arise, being well-prepared and proactive is essential for property managers and tenants. Remember, clear communication and a well-defined emergency response plan are key components of successful property management in the face of unexpected challenges.